Return on Investment for Libraries and Information Services 2004 : Lecturers' biographies

Lecturers' biographies

The following lecturers contributed to the course:

Angela Abell:

Angela Abell is Director of Business Development and a senior advisor at TFPL. Since the mid-1980s Angela has undertaken research and consultancy in areas associated with the business value of information and knowledge management. She currently focuses on the 'knowledge economy' and how it has affected the development of information and knowledge management (KM), and has been monitoring the development of information and knowledge management metrics. Between 1998 and 2003 she led TFPL research projects on skills for the knowledge economy, the development of the TFPL skills toolkits for knowledge and information specialists and for information literacy, and the TFPL Knowledge and Information Management Competency Dictionary. Angela has been involved in the development of TFPL KM courses and contributes to client-based KM development programmes. In 1997 she was a member of the team that initiated TFPL's Chief Knowledge officers' Summit for the private sector, which has become an annual event, and helped develop a similar Summit for the public sector in 2002. She currently facilitates the public sector KM network formed following this Summit. She writes widely on knowledge management and other information related subjects, presents at national and international conferences and develops seminars and workshops. She was a member of an Executive Advisory Group to CILIP (the Chartered Institute of Library and Information Professionals) on the role of CILIP in the knowledge economy. She is currently researching and drafting "KM skills and competencies: a guide to good practice" which will be published by the British Standards Institution, Autumn 2004. Angela has a wide range of professional experience and has held senior information management posts in the public, private and academic sectors. She is a visiting professor at London Metropolitan University and on the advisory board of Sheffield University Department of Information Studies; a Fellow of CILIP and the RSA; and a member of the Institute of Management Consultants, and the Special Libraries Association (USA).

Kevin Cookman:

Kevin Cookman is currently living and working based in London, England where he works as the Head of Knowledge Solutions Practice and the Vice President of Client Relationships for The Chalfont Project. Kevin has combined the dual skills of IT and Organizational Communications for his full career since obtaining his Electrical Engineering Degree with minor studies in Communications. In Asia, Kevin provided Sales and Management training for his own and his client's employees, along with Programme Management skills for major Change Management, Balanced Scorecard and Learning Organization projects. His clients ranged across many industries and included such names as Chevron, Texaco, Henkel Chemical, PriceWaterhouseCoopers, Arthur Andersen, KPMG, The Royal Bank of Canada, Dresdner Bank, Credit Suisse, Nokia, Motorola, Ericsson, Coudert Brothers, GE, METRO, Schering-Plough, Merc, Baxter Medical, Bristol Myers Squibb and GM. Some of the KM programmes Kevin has managed included a knowledge-sharing database for 500 sales reps. for a pharmaceutical customer, a process and project improvement knowledge base for his own consulting company which also used by a major management consulting firm, and a legal process knowledge base shared between a law firm and automotive client setting up multiple joint ventures. Kevin has developed a specialty in metrics and justification of KM use in business working with both the academic and industry KM practitioners to build solid and workable model. Kevin has an MBA from the Krannert School of Management, Purdue University and a BS in Electrical Engineering from Purdue University. He is also a Certified Knowledge Manager and a certified instructor for the KMPro CKM programme.

Boyd Hendriks:

For the last ten years, Boyd Hendriks (1958) has been actively involved in the world or information professionals. As managing director of Informationland he accompanied many companies and governmental organisations in the professionalisation and transformation of their information and knowledge processes. In the last seven years, he has provided biannually knowledge management training and intranet workshops to the Dutch Library Association. He is an internationally established speaker/trainer on information and knowledge management (SLA, Infotoday, Internet Librarian International, KMWorld, etc.). Boyd invented knowledge measuring instruments and knowledge mapping tools and successfully applied them to several organisations. He has frequently written on knowledge and information management. Recently, a Dutch management book from his hand was published on the development of passion in organisations. Boyd is editor of the Dutch information professionals' monthly journal "Information Professional" and is member of the education commission of the Vogin (Dutch Society for Users of Interactive Information Systems). Boyd has a degree in earth sciences from the Free University of Amsterdam.

Frank Lekanne Deprez:

Frank Lekanne Deprez is part-time associate professor "Knowledge Organizations and Knowledge Management" at the Universities of Professional Education Zuyd, Heerlen, The Netherlands, senior lecturer "Human Resources Management" at Nyenrode University, The Netherlands, and director of ZeroSpace Advies, Amstelveen, The Netherlands. He advises national and international organizations on human resources management, operational and strategic knowledge management, knowledge innovation, knowledge economy and ZeroSpace organizations. His passion is helping organizations target and apply knowledge when and where it is really needed. Before starting his own company in 2003, Frank Lekanne Deprez was a research associate at Tilburg University. He held management and functional positions at Royal Dutch Airlines (KLM). From 1995 to 1997, he was manager of market and product development at Galileo Nederland, Ltd. During the period 1997 - 2003, he was manager at KPMG Knowledge Advisory Services where he consulted with and provided executive training and education for a number of organizations. He was one of the three founding members of KPMG's Knowledge Management Consulting unit. His current research interests include (strategic) human resources management, knowledge management, knowledge innovation, knowledge economy and implementing the ZeroSpace mindset in organizations. Frank Lekanne Deprez is co-author of Value-Based Knowledge Management (1998) and The Knowledge Dividend (2000) and Zero Space. Moving Beyond Organizational Limits (2002) For a complete list of publications, please visit www.zerospaceadvies.nl (UK version).

Joost Moonen:

Joost Moonen was trained as a chemist at the University of Utrecht. He also holds a PhD in physical chemistry from the University of Utrecht. After graduation he worked as an applied researcher at Philips central research laboratories in Eindhoven from 1985 till 1988 before he joined DSM. At DSM he held positions as researcher and research manager. In this latter function he was responsible for knowledge technology. Since 1999 Joost is manager of DSM information Services, the central information department of the Dutch specialty chemicals and performance material company DSM. Under his responsibility Information Services was formed after a fusion of two locally operating information departments into one department with global responsibility. In the same period the department has been transformed form a primarily paper based information department into a department that delivers its services almost completely using modern information technology.

Caroline Pung:

Caroline Pung is the Head of Strategy & Planning at the British Library. She was originally a research chemist, working on quantum mechanical simulations of gas-phase chemical reactions. She moved from science to work for McKinsey & Company, a global strategy consulting firm. With McKinsey she consulted to a range of corporations and non-profit organisations from the UK, Europe, and the US on key strategic, organisational and operational issues. Since joining the British Library Caroline has been leading a corporate strategy review. In addition to her work relating to measuring the economic impact of the Library, Caroline has had a particular focus to date on the Library's work in science, technology and medicine.

Wil Roestenburg:

Roestenburg studied library science in Tilburg and Amsterdam (1973-1976). He held several jobs in public libraries, university libraries and special libraries (1977-1984). Since June 1984 he has been working in news libraries, first as managing librarian at Brabant Pers (4 regional newspapers). After a reorganisation, he was appointed manager of the Central Department Information & Documentation of the VNU Newspapers (8 regional newspapers), which job he held from 1998 till 2000. Then he moved to PCM Newspapers (4 national newspapers) as Head of the Sector Information & Documentation, which holds a centralised news library-organisation. In 2003 they defined a cost reduction and quality programme, which will be accomplished in 2004-2005 and focuses on a fully reshaped newslibraryworld at PCM: about 25% more efficiency, € 1 Mio cost reduction, a complete renewed technological environment, restructured services and professional roles and most of all: from a product- and service-oriented organisation into a customer-oriented organisation. Other activities Roestenburg undertook were: member of the board and treasurer of the Dutch association for media libraries VPOD (1986-2001); member of the board of the Chapter Brabant of the Dutch Library Association (1991-1999); Chair of the International Relations Committee of the News Division, Special Libraries Association (since 2001); editor/coordinator of the Dutch quarterly VPOD Nieuws (1996-2004); speaker on several annual meetings of VPOD, NVB-Kring Brabant and News Division; teacher on Newslibrary trainings and workshops at Forum (School for Journalism in Utrecht) and co-teacher on seminars by Nora Paul at the European Journalism Centre in Maastricht; member of the White Papercommittee on "Newslibraries in crisis" (Institute for New Media Studies of the University of Minnesota in Minneapolis in 2001 and the Poynter Institute in St. Petersburg, Florida in 2004).

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Ticer, PO Box 4191, 5004 JD Tilburg, The Netherlands,
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last updated 12 July 2004

	Lecturers' biographies

	The following lecturers contributed to the course:

	Angela Abell: Angela Abell is Director of Business Development and a senior advisor at TFPL. Since the mid-1980s Angela has undertaken research and consultancy in areas associated with the business value of information and knowledge management. She currently focuses on the 'knowledge economy' and how it has affected the development of information and knowledge management (KM), and has been monitoring the development of information and knowledge management metrics. Between 1998 and 2003 she led TFPL research projects on skills for the knowledge economy, the development of the TFPL skills toolkits for knowledge and information specialists and for information literacy, and the TFPL Knowledge and Information Management Competency Dictionary. Angela has been involved in the development of TFPL KM courses and contributes to client-based KM development programmes. In 1997 she was a member of the team that initiated TFPL's Chief Knowledge officers' Summit for the private sector, which has become an annual event, and helped develop a similar Summit for the public sector in 2002. She currently facilitates the public sector KM network formed following this Summit. She writes widely on knowledge management and other information related subjects, presents at national and international conferences and develops seminars and workshops. She was a member of an Executive Advisory Group to CILIP (the Chartered Institute of Library and Information Professionals) on the role of CILIP in the knowledge economy. She is currently researching and drafting "KM skills and competencies: a guide to good practice" which will be published by the British Standards Institution, Autumn 2004. Angela has a wide range of professional experience and has held senior information management posts in the public, private and academic sectors. She is a visiting professor at London Metropolitan University and on the advisory board of Sheffield University Department of Information Studies; a Fellow of CILIP and the RSA; and a member of the Institute of Management Consultants, and the Special Libraries Association (USA).
	Kevin Cookman: Kevin Cookman is currently living and working based in London, England where he works as the Head of Knowledge Solutions Practice and the Vice President of Client Relationships for The Chalfont Project. Kevin has combined the dual skills of IT and Organizational Communications for his full career since obtaining his Electrical Engineering Degree with minor studies in Communications. In Asia, Kevin provided Sales and Management training for his own and his client's employees, along with Programme Management skills for major Change Management, Balanced Scorecard and Learning Organization projects. His clients ranged across many industries and included such names as Chevron, Texaco, Henkel Chemical, PriceWaterhouseCoopers, Arthur Andersen, KPMG, The Royal Bank of Canada, Dresdner Bank, Credit Suisse, Nokia, Motorola, Ericsson, Coudert Brothers, GE, METRO, Schering-Plough, Merc, Baxter Medical, Bristol Myers Squibb and GM. Some of the KM programmes Kevin has managed included a knowledge-sharing database for 500 sales reps. for a pharmaceutical customer, a process and project improvement knowledge base for his own consulting company which also used by a major management consulting firm, and a legal process knowledge base shared between a law firm and automotive client setting up multiple joint ventures. Kevin has developed a specialty in metrics and justification of KM use in business working with both the academic and industry KM practitioners to build solid and workable model. Kevin has an MBA from the Krannert School of Management, Purdue University and a BS in Electrical Engineering from Purdue University. He is also a Certified Knowledge Manager and a certified instructor for the KMPro CKM programme.
	Boyd Hendriks: For the last ten years, Boyd Hendriks (1958) has been actively involved in the world or information professionals. As managing director of Informationland he accompanied many companies and governmental organisations in the professionalisation and transformation of their information and knowledge processes. In the last seven years, he has provided biannually knowledge management training and intranet workshops to the Dutch Library Association. He is an internationally established speaker/trainer on information and knowledge management (SLA, Infotoday, Internet Librarian International, KMWorld, etc.). Boyd invented knowledge measuring instruments and knowledge mapping tools and successfully applied them to several organisations. He has frequently written on knowledge and information management. Recently, a Dutch management book from his hand was published on the development of passion in organisations. Boyd is editor of the Dutch information professionals' monthly journal "Information Professional" and is member of the education commission of the Vogin (Dutch Society for Users of Interactive Information Systems). Boyd has a degree in earth sciences from the Free University of Amsterdam.
	Frank Lekanne Deprez: Frank Lekanne Deprez is part-time associate professor "Knowledge Organizations and Knowledge Management" at the Universities of Professional Education Zuyd, Heerlen, The Netherlands, senior lecturer "Human Resources Management" at Nyenrode University, The Netherlands, and director of ZeroSpace Advies, Amstelveen, The Netherlands. He advises national and international organizations on human resources management, operational and strategic knowledge management, knowledge innovation, knowledge economy and ZeroSpace organizations. His passion is helping organizations target and apply knowledge when and where it is really needed. Before starting his own company in 2003, Frank Lekanne Deprez was a research associate at Tilburg University. He held management and functional positions at Royal Dutch Airlines (KLM). From 1995 to 1997, he was manager of market and product development at Galileo Nederland, Ltd. During the period 1997 - 2003, he was manager at KPMG Knowledge Advisory Services where he consulted with and provided executive training and education for a number of organizations. He was one of the three founding members of KPMG's Knowledge Management Consulting unit. His current research interests include (strategic) human resources management, knowledge management, knowledge innovation, knowledge economy and implementing the ZeroSpace mindset in organizations. Frank Lekanne Deprez is co-author of Value-Based Knowledge Management (1998) and The Knowledge Dividend (2000) and Zero Space. Moving Beyond Organizational Limits (2002) For a complete list of publications, please visit www.zerospaceadvies.nl (UK version).
	Joost Moonen: Joost Moonen was trained as a chemist at the University of Utrecht. He also holds a PhD in physical chemistry from the University of Utrecht. After graduation he worked as an applied researcher at Philips central research laboratories in Eindhoven from 1985 till 1988 before he joined DSM. At DSM he held positions as researcher and research manager. In this latter function he was responsible for knowledge technology. Since 1999 Joost is manager of DSM information Services, the central information department of the Dutch specialty chemicals and performance material company DSM. Under his responsibility Information Services was formed after a fusion of two locally operating information departments into one department with global responsibility. In the same period the department has been transformed form a primarily paper based information department into a department that delivers its services almost completely using modern information technology.
	Caroline Pung: Caroline Pung is the Head of Strategy & Planning at the British Library. She was originally a research chemist, working on quantum mechanical simulations of gas-phase chemical reactions. She moved from science to work for McKinsey & Company, a global strategy consulting firm. With McKinsey she consulted to a range of corporations and non-profit organisations from the UK, Europe, and the US on key strategic, organisational and operational issues. Since joining the British Library Caroline has been leading a corporate strategy review. In addition to her work relating to measuring the economic impact of the Library, Caroline has had a particular focus to date on the Library's work in science, technology and medicine.
	Wil Roestenburg: Roestenburg studied library science in Tilburg and Amsterdam (1973-1976). He held several jobs in public libraries, university libraries and special libraries (1977-1984). Since June 1984 he has been working in news libraries, first as managing librarian at Brabant Pers (4 regional newspapers). After a reorganisation, he was appointed manager of the Central Department Information & Documentation of the VNU Newspapers (8 regional newspapers), which job he held from 1998 till 2000. Then he moved to PCM Newspapers (4 national newspapers) as Head of the Sector Information & Documentation, which holds a centralised news library-organisation. In 2003 they defined a cost reduction and quality programme, which will be accomplished in 2004-2005 and focuses on a fully reshaped newslibraryworld at PCM: about 25% more efficiency, € 1 Mio cost reduction, a complete renewed technological environment, restructured services and professional roles and most of all: from a product- and service-oriented organisation into a customer-oriented organisation. Other activities Roestenburg undertook were: member of the board and treasurer of the Dutch association for media libraries VPOD (1986-2001); member of the board of the Chapter Brabant of the Dutch Library Association (1991-1999); Chair of the International Relations Committee of the News Division, Special Libraries Association (since 2001); editor/coordinator of the Dutch quarterly VPOD Nieuws (1996-2004); speaker on several annual meetings of VPOD, NVB-Kring Brabant and News Division; teacher on Newslibrary trainings and workshops at Forum (School for Journalism in Utrecht) and co-teacher on seminars by Nora Paul at the European Journalism Centre in Maastricht; member of the White Papercommittee on "Newslibraries in crisis" (Institute for New Media Studies of the University of Minnesota in Minneapolis in 2001 and the Poynter Institute in St. Petersburg, Florida in 2004).