Return on Investment for Libraries and Information Services 2004 : Programme

Monday, 28 June 2004

Day 1

9:00 hrs Welcome and practical announcements (QZ 105)
Esther Bruls
Course manager, Ticer B.V., NL

9:10 hrs Welcome and introduction to the course (QZ 105)

Introductory lecture focusing on the main structure of the course and highlighting the key issues of the Return of Investment for libraries and information services. The related course case study will be introduced and facilitated. Special attention will be paid to communication and presentation skills needed for the successful negotiation of budget and funding, and to the professional presentation of the business case.
Boyd Hendriks
Managing director, Informationland, NL/UK

10:30 hrs Coffee/tea (Foyer building Q)

11:00 hrs ROI for knowledge management initiatives (QZ 105)

A methodology will be provided for formulating the economic argumentation required as a foundation for a knowledge management initiative in a library or organizational document management context. Participants will also be provided with a template for creating a realistic and compelling ROI model to present to management for obtaining the budget means for such initiatives.
Kevin Cookman
Head Knowledge Solutions, The Chalfont Project Organisational Architects, Innovation Labs, UK

12:30 hrs Lunch

14:00 hrs Case study: the DSM corporate library in times of acquisition (QZ 105)

In recent years, DSM has grown through the acquisition of (parts of) several international companies. Simultaneously, the DSM corporate library has centralised the library functions. First, this was realised within the multi-located DSM organization in the Netherlands. Later, the scope was widened to the international level, related to the progressive acquisitions, aimed at facilitating the multinational from one well-organised information department, using all the possibilities ICT offers. Financial models developed by the corporate library, practical approaches and the pitfalls encountered during the transformation will be discussed.
Joost Moonen
Manager Information Services, DSM, NL

15:30 hrs Coffee/tea (Foyer building Q)

16:00 hrs Measuring the economic Impact of the British Library (QZ 105)

Results will be presented of a revolutionary study that defined the impact of The British Library on the economy of the UK (365 million British pounds, annually). Also, insights will be provided into the planning and set-up of the research, as well as the pitfalls in interpreting and the consequences of applying the results.
Caroline Pung
Head of Strategy & Planning, The British Library, UK

17:30 hrs Snack (QZ 105)

18:00 hrs Workshop (QZ 105 and breakout rooms)

different ROI-cases
related functional and financial models (a company, a governmental organization and a research institute)
Boyd Hendriks
Managing director, Informationland, NL/UK

19:30 hrs End of sessions

20:00 hrs Joint dinner

22:00 hrs End of programme

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Ticer, PO Box 4191, 5004 JD Tilburg, The Netherlands,
telephone +31-13-466 83 10, telefax +31-13-466 83 83, e-mail Ticer@uvt.nl,
Last updated 13 May 2004.

	Monday, 28 June 2004
	Day 1
	9:00 hrs	Welcome and practical announcements (QZ 105) Esther Bruls Course manager, Ticer B.V., NL
	9:10 hrs	Welcome and introduction to the course (QZ 105) Introductory lecture focusing on the main structure of the course and highlighting the key issues of the Return of Investment for libraries and information services. The related course case study will be introduced and facilitated. Special attention will be paid to communication and presentation skills needed for the successful negotiation of budget and funding, and to the professional presentation of the business case. Boyd Hendriks Managing director, Informationland, NL/UK
	10:30 hrs	Coffee/tea (Foyer building Q)
	11:00 hrs	ROI for knowledge management initiatives (QZ 105) A methodology will be provided for formulating the economic argumentation required as a foundation for a knowledge management initiative in a library or organizational document management context. Participants will also be provided with a template for creating a realistic and compelling ROI model to present to management for obtaining the budget means for such initiatives. Kevin Cookman Head Knowledge Solutions, The Chalfont Project Organisational Architects, Innovation Labs, UK
	12:30 hrs	Lunch
	14:00 hrs	Case study: the DSM corporate library in times of acquisition (QZ 105) In recent years, DSM has grown through the acquisition of (parts of) several international companies. Simultaneously, the DSM corporate library has centralised the library functions. First, this was realised within the multi-located DSM organization in the Netherlands. Later, the scope was widened to the international level, related to the progressive acquisitions, aimed at facilitating the multinational from one well-organised information department, using all the possibilities ICT offers. Financial models developed by the corporate library, practical approaches and the pitfalls encountered during the transformation will be discussed. Joost Moonen Manager Information Services, DSM, NL
	15:30 hrs	Coffee/tea (Foyer building Q)
	16:00 hrs	Measuring the economic Impact of the British Library (QZ 105) Results will be presented of a revolutionary study that defined the impact of The British Library on the economy of the UK (365 million British pounds, annually). Also, insights will be provided into the planning and set-up of the research, as well as the pitfalls in interpreting and the consequences of applying the results. Caroline Pung Head of Strategy & Planning, The British Library, UK
	17:30 hrs	Snack (QZ 105)
	18:00 hrs	Workshop (QZ 105 and breakout rooms) different ROI-cases related functional and financial models (a company, a governmental organization and a research institute) Boyd Hendriks Managing director, Informationland, NL/UK
	19:30 hrs	End of sessions
	20:00 hrs	Joint dinner
	22:00 hrs	End of programme