Return on Investment for Libraries and Information Services 2004 : Programme

Tuesday, 29 June 2004

Day 2

9:00 hrs Demonstrating Impact: linking Performance Indicators and Startegic Objectives (QZ 105)

"Key Performance indicators (KPIs) are core measures that gauge the performance of an organization in a particular area. They tell us how the organization has performed in the past and how it is performing now". This quotation from a UK Hospital Trust web site is an example of how "performance indicators" is understood by many organizations. Measuring the return on investment in resources is part of most organizational cultures and performance indicators have emerged as the current thinking around how to do this. So information and library managers are not alone in trying to determine what should be measured, rather what can be measured, in order to ensure and demonstrate RoI. This session will look at the purpose and practice of measuring performance. It will: consider some of the performance indicators used and provide illustration of some methods; demonstrate a process to help determine how KPIs can be identified and used; discuss the issues around performance management systems.
Angela Abell
Director and Senior Advisor, TFPL, UK

10:30 hrs Coffee/tea (Foyer building Q)

11:00 hrs Case study: the reorganization and downsizing of the PCM Landelijke Dagbladen library (QZ 105)

The PCM Publishing Group is responsible for many publications among which the major newspapers in the Netherlands. Recently, the scattered information and library services within the group were downsized and restructured, bringing the services closer to the editorial work floor. The financial and functional models developed for this transformation will be presented in this session. The planning and execution as well as the communication with employees and unions will be discussed.
Wil Roestenburg
Head Information & Documentation, PCM Landelijke Dagbladen, NL

12:30 hrs Lunch

14:00 hrs Making Sense of Transforming and (Off)sourcing Corporate Libraries (QZ 105)

What's the value of the contribution made by the products, processes and services delivered by the corporate library in an organization? Value is increasingly derived from non-financial, intangible assets. A major challenge for corporate libraries is to become visible and contribute to the key business processes of an organization. Knowing how to build value into a corporate library, expand and determine its value for internal en external stakeholders and getting things done by developing an intricate network of relationships through Service Level Agreements will settle whether the corporate library is here to stay.
Frank Lekanne Deprez
Director, ZeroSpace Advies B.V., NL

15:30 hrs Coffee/tea (Foyer building Q)

16:00 hrs Workshop (QZ 105 and breakout rooms)

presentations by participants
Boyd Hendriks
Managing director, Informationland, NL/UK

17:30 hrs End of programme

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Ticer, PO Box 4191, 5004 JD Tilburg, The Netherlands,
telephone +31-13-466 83 10, telefax +31-13-466 83 83, e-mail Ticer@uvt.nl,
Last updated 13 May 2004.

	Tuesday, 29 June 2004
	Day 2
	9:00 hrs	Demonstrating Impact: linking Performance Indicators and Startegic Objectives (QZ 105) "Key Performance indicators (KPIs) are core measures that gauge the performance of an organization in a particular area. They tell us how the organization has performed in the past and how it is performing now". This quotation from a UK Hospital Trust web site is an example of how "performance indicators" is understood by many organizations. Measuring the return on investment in resources is part of most organizational cultures and performance indicators have emerged as the current thinking around how to do this. So information and library managers are not alone in trying to determine what should be measured, rather what can be measured, in order to ensure and demonstrate RoI. This session will look at the purpose and practice of measuring performance. It will: consider some of the performance indicators used and provide illustration of some methods; demonstrate a process to help determine how KPIs can be identified and used; discuss the issues around performance management systems. Angela Abell Director and Senior Advisor, TFPL, UK
	10:30 hrs	Coffee/tea (Foyer building Q)
	11:00 hrs	Case study: the reorganization and downsizing of the PCM Landelijke Dagbladen library (QZ 105) The PCM Publishing Group is responsible for many publications among which the major newspapers in the Netherlands. Recently, the scattered information and library services within the group were downsized and restructured, bringing the services closer to the editorial work floor. The financial and functional models developed for this transformation will be presented in this session. The planning and execution as well as the communication with employees and unions will be discussed. Wil Roestenburg Head Information & Documentation, PCM Landelijke Dagbladen, NL
	12:30 hrs	Lunch
	14:00 hrs	Making Sense of Transforming and (Off)sourcing Corporate Libraries (QZ 105) What's the value of the contribution made by the products, processes and services delivered by the corporate library in an organization? Value is increasingly derived from non-financial, intangible assets. A major challenge for corporate libraries is to become visible and contribute to the key business processes of an organization. Knowing how to build value into a corporate library, expand and determine its value for internal en external stakeholders and getting things done by developing an intricate network of relationships through Service Level Agreements will settle whether the corporate library is here to stay. Frank Lekanne Deprez Director, ZeroSpace Advies B.V., NL
	15:30 hrs	Coffee/tea (Foyer building Q)
	16:00 hrs	Workshop (QZ 105 and breakout rooms) presentations by participants Boyd Hendriks Managing director, Informationland, NL/UK
	17:30 hrs	End of programme