Tuesday, 12 August 2003
	Day 0
	afternoon	Arrival of participants and lecturers in Tilburg
	16:00 hrs	Library Tour (optional) (Tilburg University Library - Building L on campus) Trees van Aanholt Head of Information Services, Tilburg University Library, NL
	18:00 hrs	Welcome dinner (Restaurant Auberge du Bonheur)
	22:00 hrs	End of programme
	Wednesday, 13 August 2003
	Day 1
	9:00 hrs	Welcome and Practical Announcements (EZ 8) Leonne Portz Course manager, Ticer B.V., NL
	9:10 hrs	Welcome and Introduction to the Course (EZ 8) opening participant expectations (summary from pre-course input) learning objectives course methods Jan Wilkinson University Librarian and Keeper of the Brotherton Collection, University of Leeds, UK
	9:40 hrs	The Context for Change (EZ 8) social, political and economic changes in the knowledge environment changes in the learning environment technological drivers the human factor Andrew Green Librarian, National Library of Wales, UK
	10:30 hrs	Coffee/Tea (Foyer building E)
	10:45 hrs	What if your Imagination Became Reality? (EZ 8) developing a mission statement the strategic planning process methods and techniques Eugenie Prime Manager Corporate libraries, Hewlett Packard Company, USA
	12:30 hrs	A picture will be taken of the summer school class (Inner court building E)
	12:45 hrs	Lunch (Foyer building E)
	13:45 hrs	Introduction to Course Case Study (EZ 8) outline description case study method links to formal sessions group work Jan Wilkinson University Librarian and Keeper of the Brotherton Collection, University of Leeds, University Library, UK
	14:15 hrs	Group Work - Warm up (EZ 8, Break-out rooms E 140/240) Lucy Jeynes Director, Larch Consulting Ltd, UK Jan Wilkinson University Librarian and Keeper of the Brotherton Collection, University of Leeds, UK
	15:30 hrs	Coffee/Tea (Foyer building E)
	15:45 hrs	Frameworks for the Management of Strategic Change (EZ 8) ways of analysing and understanding change and the change process relationships between people, processes and culture in change models for thinking about and implementing change key steps in change management Lucy Jeynes Director, Larch Consulting Ltd, UK
	17:30 hrs	End of sessions
	17:45 hrs	Joint dinner (Restaurant "Goossenszaal" building A on campus)
	19:15 hrs	End of programme
	Thursday, 14 August 2003
	Day 2
	9:00 hrs	Course Case Study - Group Work (Break-out rooms E 140/240) Jan Wilkinson University Librarian and Keeper of the Brotherton Collection, University of Leeds, UK
	11:00 hrs	Coffee/Tea (Foyer building E)
	11:15 hrs	Key Roles in the Change Process (EZ 8) sponsors targets change agents facilitators teams resistors, etc. Lucy Jeynes Director, Larch Consulting Ltd, UK
	12:15 hrs	Real-life Case Study: Preparing a Library of the Future (EZ 8) creating a readiness to change preparing the change process involving the staff ensuring short-term success sustainability of change Prof. dr. Alice Keller Head Collection Development, ETH-Bibliothek, Switzerland
	13:00 hrs	Lunch (Foyer building E)
	14:15 hrs	Communications in Change Management (EZ 8) different techniques pros and cons in different change situations Lucy Jeynes Director, Larch Consulting Ltd, UK
	15:15 hrs	Coffee/Tea (Foyer building E)
	15:30 hrs	course Case Study - Group Work (Break-out rooms E 140/240) Jan Wilkinson University Librarian and Keeper of the Brotherton Collection, University of Leeds, UK
	17:00 hrs	Change: Making it Happen. Real-life Case study: University of Leeds (EZ 8) Jan Wilkinson University Librarian and Keeper of the Brotherton Collection, University of Leeds, UK
	18:00 hrs	End of sessions
	18:15 hrs	Joint dinner (Restaurant "Goossenszaal" building A on campus)
	19:45 hrs	End of programme
	Friday, 15 August 2003
	Day 3
	9:00 hrs	Real-life Case Study: University of Sussex Library: A Suitable Case for Treatment (EZ 8) why radical change was necessary the protracted and difficult change process the outcome key factors for success difficult issues to be overcome Deborah Shorley Librarian, University of Sussex, UK
	9:45 hrs	From Library to Learning Centre: A Case Study of Organisational Change at Sheffield Hallam University (EZ 8) the first Learning Centre in the UK at Sheffield Hallam University (1996) integration of library provision, user computing, multimedia production facilities, educational development and educational research the development of the Learning Centre concept in the context of educational and organisational change the implementation of the model at Sheffield Hallam University the evidence of its impact on students, academic staff and Learning Centre staff Graham Bulpitt Director, Sheffield Hallam University, Learning Centre, UK
	10:30 hrs	Coffee/Tea (Foyer building E)
	10:45 hrs	Course Case study - Group Work (Break-out rooms E 140/240) Jan Wilkinson University Librarian and Keeper of the Brotherton Collection, University of Leeds, UK
	12:30 hrs	Lunch (Foyer building E)
	13:45 hrs	People and Change (EZ 8) changing behaviour norms and culture change managing resistance power and information performance management competence assessment employment policies and reward structures continuous improvement programmes Lucy Jeynes Director, Larch Consulting Ltd, UK
	15:00 hrs	Coffee/Tea (Foyer building E)
	15:15 hrs	Course Case study - Group Work (Break-out rooms E 140/240) Jan Wilkinson University Librarian and Keeper of the Brotherton Collection, University of Leeds, UK
	16:30 hrs	Course Conclusions, Case Study Lessons, and Individual Learning Plans (EZ 8) Jan Wilkinson University Librarian and Keeper of the Brotherton Collection, University of Leeds, UK
	17:30 hrs	End of programme, no joint dinner

Ticer home summer school

Ticer, PO Box 4191, 5004 JD Tilburg, The Netherlands,
telephone +31-13-466 83 10, telefax +31-13-466 83 83, e-mail Ticer@uvt.nl,
Last updated 6 August 2003.